In no particular order, here’s my opinion why they do it this way:
Others outside of the FlightAware staff may be able to help you if you think you have come across a bug.
The FlightAware staff reads the forum every day and fix bugs quickly
There’s one less email address for them to pull junk mail out of (I’m not saying bug reports are junk)
Most importantly: They ask users to use the forum to report bugs. I realize you are paying a lot of money to use the services of FlightAware but, hey, that’s what they requested. I’m sure they’ll refund your money if you don’t like it.
Wow, thanks for all of the very helpful replies!! Perhaps being able to e-mail support would be faster AND as an added bonus I wouldn’t have to post in a public forum and deal with inane commentary to boot.
Now see Cascade, that’s how things work around here… Someone brings up an issue, we have some fun, with a sprinkle of sarcasm to keep it fresh and on the forefront of the minds of the FA staff, and whala.
Great work as always Mark, and a good catch by Cascade. We knew that you and the staff were hard at work with a fix.