I recently bought a one-way ticket from ATL to FLL, I will not be able to use this ticket do to unforeseen circumstances. I was told by your Representative on the phone that I am sh*t out of luck (not in those words) and that the $75 I spent on the ticket was lost.
How can your company in good faith, take money from passengers and if something happens that is outside the preview of the passenger, where they can’t use the ticket they just bought, Delta keeps their money and in exchange the paying passenger gets nothing in return? Your company policies are akin to gypsies.
I have contacted my bank to see if I can dispute this charge on my card, I will also tell people to never fly on delta.
They say that someone that has a satisfactory experience with a business- that person will tell one or two of his friends.
But a customer that has an unsatisfactory experience with a business- that person will tell 15 of his friends. I plan on telling everyone I know.
I’d say that the $75 of my money that you’ll keep will in turn cost Delta 100x as much in the negative publicity that share with my friends.