I recently bought a one-way ticket from ATL to FLL, I will not be able to use this ticket do to unforeseen circumstances. I was told by your Representative on the phone that I am sh*t out of luck (not in those words) and that the $75 I spent on the ticket was lost.
How can your company in good faith, take money from passengers and if something happens that is outside the preview of the passenger, where they can’t use the ticket they just bought, Delta keeps their money and in exchange the paying passenger gets nothing in return? Your company policies are akin to gypsies.
I have contacted my bank to see if I can dispute this charge on my card, I will also tell people to never fly on delta.
They say that someone that has a satisfactory experience with a business- that person will tell one or two of his friends.
But a customer that has an unsatisfactory experience with a business- that person will tell 15 of his friends. I plan on telling everyone I know.
I’d say that the $75 of my money that you’ll keep will in turn cost Delta 100x as much in the negative publicity that share with my friends.
It’s not the$75 it’s the principal that I gave them money and got nothing in return. I didn’t realize that Delta was like a vegas slot. Well at least in Vegas you get a free drink when they take your money…
With the exception of Southwest, all of the major domestic airlines do this garbage. While Southwest won’t give you a refund of your non-refundable ticket, they will allow you to use 100% of the ticket’s value as credit to another flight for a year from when the ticket was purchased. Oh, and no stupid ass charges for the first two bags, either.
No- word on the street is they’re putting 250 more pilots on this summer. I would but they poisoned themselfs when they bought NW and all their KillBusses oops I mean AirBus
Delta will do the same, but charge a change fee. I went through this years ago (called off wedding), except my ticket cost $400. I was able to reuse the ticket for another trip with 12 months, just had to pay $100 to change. In the end it didn’t cost me the full $100, as the flight I switched to was cheaper. Almost all airline tickets are sold as nonrefundable, just read the fine print, if there is a chance you need to cancel, consider paying more for the refundable ticket, or don’t buy until closer to your travel date. Bad mouthing Delta over this is kind of pointless, as you would have the same issue with any airline. I am just wondering where found a $75 one way ticket on a legacy carrier.
Dude, you bought a $75 ticket! When you buy cheap tickets like that it’s under the condition that they’re completely unrefundable - that’s how airlines can offer them.
You actually want a super cheap ticket for $75 AND you want Delta to absorb the risk of you changing your mind and them having an empty seat??? Wow. That is actually beyond wow! That’s childish.
Sorry, you enter a legal, binding contract with Delta when you purchase a nonrefundable ticket, even if you don’t “sign” anything (purchasing online counts). It says so in the “fine print.” You could sue them, but that wouldn’t even work; a contract is a contract. People want cheap tickets, and they’ll have them.
However, Delta ranks just about lowest on my list of airlines I have flown. I have not had one single good experience in the 4 times I have flown through Atlanta. Talk about unkind, disinterested agents, not to mention the fact that nothing’s on time. And I thought AirTran was bad…
If you had to cancel due to unforeseen circumstances, it depends on your circumstances. Passengers who are sick bring in a doctor’s note and we charge just the difference in fare. Passengers who have to tend to a death in the family, it’s the same thing. Also, everything is available in Delta’s Contract of Carriage.
When you purchase a ticket on Delta’s website, it says “When you click Purchase, you agree to all Fare Rules for each flight & all terms in Delta’s applicable Contract of Carriage. Your credit card will be charged at this time. The transaction may take up to 3 minutes, so please be patient.” So you have no leverage, if you purchased through a travel agent, the travel agent would be at fault for not disclosing this information to you, not Delta.
Also, it’s a $75 ticket, I really have never seen a $75 ticket, the lowest I’ve ever seen is $119.
