This Airline is to be avoided.
Having a 6 hours delay waiting.
We had a Abu Dhabi stop, from vietnam to paris.
Should Arrives at 01:00 am, and normaly departure at 2:15 am. But because the flight was late, we lost the 2:15 am correspondance. And had to wait for 8 am flight.
First they ask us to wait at the airport, so 5 hours in cold airport (clim at maximum), then agree to pay for hotel. Try put us in a 1 hour travel hotel, then accept for 5 mins by walk hotel ! Too stupid.
At Paris i asked ETIHAD to refund the train ticket i’d lost because of the delay: They disagree.
So do not use his airline if you can.
Furthemore comfort is medium and movie data base not up to date.
Sorry that happened to you but that is sometimes unavoidable when using connecting flights. Delays happen but you should always remember that this can happen. I have always found Etihad to be a fantastic airline and their business class is stunning and one of the best around. I know their customer service leaves a lot to be desired though and they could have been a bit more helpful to you!