I am trying to get gate information through your FlightXML API but am getting no results and am extremely frustrated. I first tried V2 and even through my access permissions say “Gate Assignments”, I see no gate information when I query. I get other results, but gates are null. There is gate information when using your website to view the same flight.
I contacted support and was told to upgrade to your monthly V3 plan, of which I am now a Silver member, and I still don’t get any gate information. I am using FlightInfoStatus and receive flight results, but no gate information, again for flights that have gate information visible through your site.
I reached out to support again and was told that there is no support for the FlightXML API via chat, email or phone. Can someone please contact me to resolve this?