Hello,
I am trying to get gate information through your FlightXML API but am getting no results and am extremely frustrated. I first tried V2 and even through my access permissions say “Gate Assignments”, I see no gate information when I query. I get other results, but gates are null. There is gate information when using your website to view the same flight.
I contacted support and was told to upgrade to your monthly V3 plan, of which I am now a Silver member, and I still don’t get any gate information. I am using FlightInfoStatus and receive flight results, but no gate information, again for flights that have gate information visible through your site.
I reached out to support again and was told that there is no support for the FlightXML API via chat, email or phone. Can someone please contact me to resolve this?
Thank you.