Given the wealth of sad tales we can all tell about having turned to an airline for simple transport and wound up receiving an extended exercise in rage control, I would like to break with precedence by relating my good experience of yesterday.
We arrived at Sarasota (SRQ) in the AM to send our daughter and her hubby off to BWI and then returned a few hours later to get our flight to PHL via IAD. We attempted to check our bags at the automated kiosk and received the dreaded “See agent” message. Said agent sadly informed us that our plane wouldn’t be arriving due to mechanical problems, something we’d heard before from USAirways.
Unlike many of these previous experiences, the agent immediately started working the phones and we found ourselves booked on a 3PM direct PHL flight out of Tampa (TPA). Not only that, but the agent handed us a travel voucher to pay for the limo he’d already called to transport us to TPA from SRQ.
The end result of all this activity was that we arrived home more than an hour earlier than originally scheduled.
Two thumbs up for USAirways from a couple of ex road warriors. http://www.z4-forum.com/forum/images/smilies/smilie_thumbsup.gif http://www.z4-forum.com/forum/images/smilies/smilie_thumbsup.gif