FlightAware Discussions

Service Reliability Issues: 500/503 Http Status Responses


#1

Hello,

I’m posting some (just not to put all) recent server requests to your service that have failed, even 503 Service Temporary Unavailable and 500 Internal Server errors:
Logs from December only (hours are in Europe/Lisbon timezone):

[2018-12-11 13:33:59] flightxml3_api_http_client.ERROR: FlightXML3Requests::getFlightInfoStatus : HttpStatusCode () : Failed requesting Flight Info data for the flight: CLX6104 »»» Exception: Server error: `GET https://flightxml.flightaware.com/json/FlightXML3/FlightInfoStatus?ident=CLX6104&include_ex_data=0&filter=&howMany=15&offset=0` resulted in a `500 Internal Server Error` response:
[2018-12-11 14:12:09] flightxml3_api_http_client.ERROR: FlightXML3Requests::getFlightInfoStatus : HttpStatusCode () : Failed requesting Flight Info data for the flight: UAE0186 »»» Exception: Server error: `GET https://flightxml.flightaware.com/json/FlightXML3/FlightInfoStatus?ident=UAE0186&include_ex_data=0&filter=&howMany=15&offset=0` resulted in a `503 Service Temporarily Unavailable` response:
[2018-12-11 14:12:09] flightxml3_api_http_client.ERROR: FlightXML3Requests::getFlightInfoStatus : HttpStatusCode () : Failed requesting Flight Info data for the flight: UAE0342 »»» Exception: Server error: `GET https://flightxml.flightaware.com/json/FlightXML3/FlightInfoStatus?ident=UAE0342&include_ex_data=0&filter=&howMany=15&offset=0` resulted in a `503 Service Temporarily Unavailable` response:

[2018-12-11 13:45:09] flightxml3_api_http_client.ERROR: FlightXML3Requests::getFlightInfoStatus : HttpStatusCode (200) : Failed requesting Flight Info data for the flight: UAE9852 »»» Exception: Server error: `GET https://flightxml.flightaware.com/json/FlightXML3/FlightInfoStatus?ident=UAE9852&include_ex_data=0&filter=&howMany=15&offset=0` resulted in a `503 Service Temporarily Unavailable` response:

Are still these requests being billed?
Also, this ticket I’ve created long time ago with no feedback of its resolution: MapFlightEx returns 200/OK but empty , how are you guaranteeing service reliability by also not billing failed request because of your server problems?

Username: msousajit

Thanks.


#2

This was the result of some internal slowness on our systems that was resolved shortly after the last timestamp shown here. The requests shown here that returned a 500 series error did not result in a billable request.