Sorry to be duplicative if something similar has been posted before, but was chatting with a friend earlier today and came up with the idea for a chain called The Jet Spa, affectionately referred to by GA pilots as TJ’s. Considering things such as ramp service vs. self service, kitchenettes versus small cafeterias, straight shot from front door to ramp vs. small maze, or orange 1970’s shaker furniture versus palms and DEEP soft leather couches. I saw a flight planning room that worked well in that it was round and the leather chairs had wheels. You could be on the phone and rolling between PCs when in a hurry. It was closed off almost as if in a sound proof studio yet had 360 degree glass windows so you could be aware of other activity.
What types of services would you like to see REMOVED entirely from FBOs, fluff or otherwise, and what would you like to see added?