Both jlorber and damiross have good points here. If you have a request that is on the top of your wish list and have seen nothing beyond an acknowledgement in the past three months, it’s normal to become impatient. You can wonder if you’ve been forgotten. We don’t want to see it fall through the cracks and we’re culturally acclimatized to believe that the squeaking wheel will get some grease. So we do have a tendency to write “reminders”.
Yet damiross is correct also. We don’t pay for this service and some of us use this freebie extensively for business or just plain pleasure/curiosity/nosiness. We haven’t paid for the right to nag. Once the FA staff has responded that an enhancement is in the pipeline, patience is truly the appropriate virtue.
Personally, I’ve been waiting seemingly forever for map zooming and recentering. Deep down, I’m impatient too. But we see a frequent stream of enhancements. Today’s introduction of the plane icon on maps is just one example. Much work is going on behind the scenes that’s not visible to us, such as adding servers to track more data and accommodate more users. I hate online “busy signals”. With FlightAware we almost never see them, thanks to the hard work of staff.
The bottom line here is that we users don’t control the programming priorities. If we did and always moved visible enhancements to the top, the site would probably be a discouraging mess, with longer wait times and less information. There was little said by users about creating “divert” as an arrival status, yet it is one of the most valuable improvements of recent weeks. As long as I can see steady improvements in the site, I can handle my own impatience. I think we end up with a better product when we let the FA staff set the priorities. The upgrading they’ve done so far has earned my trust and respect.
Thanks to all of the FA staff!