We are developing an integration with your API and ran into some anomalies last week.
We’ve had success otherwise but one night I setup 8 new flights to track at the end of the day, and I’m not seeing any updates having come through from those flights.
I can provide additional examples, but here is one of that alerts with all the technical details:
alert_id = 33462102
ident = UAL909-1580795135-airline-0088
alert_created = 1581033877 (Thursday, February 6, 2020 6:04:37 PM GMT-06:00)
Based on the web portal info (https://flightaware.com/live/flight/UAL909/history/20200207/0009Z/KORD/EHAM)
We should have gotten a departure alert at takeoff (06:19PM CST) and landing (08:45AM CET).
I traced through every log we have and there is no record of those alert updates. And I verified in your test interface (https://flightaware.com/commercial/flightxml/send.rvt) that no push notifications were attempted.
Why did these alerts fail to send their push notifications? Was there a service outage?