Here is my take on newbies.
I sure would not treat them the way I have seen some treated by others in this discussion forum.
Having worked in the IT field, not everybody is on the same playing field when it comes to computers. Now grant you, we are dealing with the human factor, and laziness does come into play however, rude replies to somebody who just steps up to the plate for the first time is not becoming of us.
It doesn’t take but a couple of seconds to direct a reply to the direct source of the FAQ. In the time it takes to create a rude reply, you can take that energy and make it positive by just saying see such and such in the FAQ with a direct link. You don’t even have to provide the answer in your reply, just a pointer to the spot in the FAQ.
By doing this, you have elequently suggested and directed them to the FAQ without a negative connotation and others that follow may just see that the FAQ does exist. If they don’t see, then we continue pointing them to it.
Think of it this way (for those that live in the US of A).
You go to the IRS website, and it’s rather intimidating, and you post a question to a public forum (if such one existed). Would you want the response to be RTFM? Not likely.
After all, your question just may be a frequently asked question received by the person receiving your inquiry.
So… try to put yourself in somebody’s shoes and treat them as if you would want to be treated.
Truth be known, it’s not worth raising your blood pressure over some newbs that are learning the ropes on something as basic as a flight tracking website.