Hello. I work in company which provides services to another company, in other words, we are responsible for monitoring and tracking some aircraft. What we are doing now is integrating two airplanes to our system, developed by us. Last year we tested the flightaware using the other company account. And now we opened our own account in FlightAware to do the same thing that we did last year. But we noticed that we are not receiving all the information we received while we’re using the other company account. We are not receiving the departure signal.
Could you help us?