Irrelevant map pic


#1

Dear Support,

For few flights we received irrelevant pictures of the globe instead of the flight position on a map. Example QF82 on 12/15.
This attached picture is irrelevant please can you help to fix the issue?

mapurl = infinimedia:xxxxxxxxxxxxxxxx@fli … ght?ident= QF82&mapHeight=300&mapWidth=400
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#2

At the time you requested it, was a flight actually enroute? If a flight is not currently in progress, MapFlight might not pick the same flight you are expecting to be displayed, and future flights will not have enough information yet to map them.

You may consider using MapFlightEx instead of MapFlight, which allows more configuration options and also allows you to specify the precise faFlightID instance that you want it to render.

Also, please edit your post to remove the API Key from the URL, since this is a public forum.


#3

Thanks for your answer.

It was a flight enroute. The problem is that it does not pick a flight at all and return me this map:
dbschenker-aeroparts.com/app … 187497.gif

What is this generic map?


#4

Have you tried using QLK82 instead of QF82? IATA/ICAO translation is not guaranteed to be unambiguous.

If you have the faFlightID of the specific flight you want, then it is always best to specify that (using MapFlightEx).

The tiny (generic) map is simply the result of not finding any matching flight to display, and the boundary range for zooming the map to result in something that is not useful.


#5

We only used QF82. For all other flights we use IATA code without any problem.

The problem occurs all the time we query this flight. Is there something wrong on Flightaware side for this flight?
Nevertheless the public page always shows tracking data for this flight. Do you have a chance to check for the next flight?


#6

Can you please try using the faFlightID and MapFlightEx?


#7

Ok here we tried with MapFlightEx.

The flights QF82 and QLK82 are not found. This flight never returns a map! Please can you check on your side why?

With QF82

mapurl = infinimedia:xxxx@flightxml.fligh … pWidth=400
curlurl= infinimedia:xxx@flightxml.flight … pWidth=400
Operación completada sin erroresstring(29) "{“error”:“flight not found”} "
Filesizeactual=10295
returned path = atol4.infinimedia.com/images/upl … s/QF82.gif

With QLK82

mapurl = infinimedia:xxx@flightxml.flight … pWidth=400
curlurl= infinimedia:xxx@flightxml.flight … pWidth=400
Operación completada sin erroresstring(15793) "{“MapFlightExResult”:“iVBORw0KGgoAAAANSUhEUgAAAZAAAAEsCAIAAABi1XKVAAAgAElEQVR4nO3d919bR/ov8DibbBJn
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returned path = atol4.infinimedia.com/images/upl … /QLK82.gif


#8

There are problems tracking many Qantas and QantasLink flights, unrelated to the mapping. If you use FlightInfoEx for such flights, you will probably see that the actualarrivaltime or actualdeparturetime is -1, indicating that the flight was not tracked and is believed to be cancelled.

flightxml.flightaware.com/json/ … 1418385300
{“FlightInfoExResult”:{“next_offset”:-1,“flights”:{“faFlightID”:“QLK82-1418193433-airline-0234”,“ident”:“QLK82”,“aircrafttype”:“A332”,“filed_ete”:“08:07:00”,“filed_time”:1418193433,“filed_departuretime”:1418385300,“filed_airspeed_kts”:449,“filed_airspeed_mach”:"",“filed_altitude”:0,“route”:"",“actualdeparturetime”:-1,“estimatedarrivaltime”:-1,“actualarrivaltime”:-1,“diverted”:"",“origin”:“WSSS”,“destination”:“YSSY”,“originName”:“Singapore Changi”,“originCity”:“Changi”,“destinationName”:“Sydney”,“destinationCity”:“Sydney, NSW”}]}}

You can also verify the same problem on our general website for that flight: flightaware.com/live/flight/QLK82


#9

Do you plan to fix this bug?


#10

We would like to fix it, but that airline is providing us with inconsistent data that prevents us from tracking them properly in all cases. We hope to eventually be able to implement an internal workaround to allow proper tracking of all QantasLink flights, but I cannot provide an estimate on when that might be started or completed.


#11

Implementing a garbage corrector is a no-trivial task.


#12

if you need special requirements from Qantas let me know we are working closely with them and able to submit IT requests.