BACKGROUND: as an online travel agent, Webjet allows our customers to track flights via our mobile apps (iOS & Android). Our peak month was in January 2018 when over 110,000 flights were tracked … so significant, but not outrageous.
Recently we have been getting feedback from customers that when user requests to track flights from within the app (after booking a flight, or they get an upcoming flight alert) that the request to track a flight is timing out, leading to a poor customer experience.
When I use the www.flightaware.com site and select any page that would display a list of alerts, the site times out e.g. https://flightaware.com/account/manage/alerts
Webjet upgraded to a Premium+ subscription given the growth in our volume. We are using
flightXML2 within our apps.
QUESTION: Are there any tools our app developers can use to monitor volumes of flight alerts flowing into
flightXML2 and performance?
As Product Owner of apps, I am wanting to investigate why our service is reported to be degraded, and what the resolution is.
I suspect that the problem might not be with flightware xml, but somewhere in the middle, but I want to rule out flightxml2 as the problem.