FlightAware Discussions

Two subscription of same flight gets alert for only one

Hi,

   On may 18th we subscribed for 'LH8188' on "May 19th, 2020 1:17 PM IST" having subscription_alert_id = 34125600. Similarly subscribed for another flight 'LH8188' on "May 18th, 2020 6:25 PM IST" having subscription_alert_id = 34122550.

 We only received the departure event of "34125600" on May 20th, 2020 11:03 PM IST but not received a single event for "34122550".

 Why such inconvenience happen?? It's urgent please reply ASAP.