# Problem with flight tracker?

**URL:** <https://discussions.flightaware.com/t/problem-with-flight-tracker/12337>\
**Category:** General\
**Created:** [December 23, 2011, 3:09pm UTC](https://discussions.flightaware.com/t/problem-with-flight-tracker/12337 "2011-12-23T15:09:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jncmoffat4](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@jncmoffat4](https://discussions.flightaware.com/u/jncmoffat4)\
**Post date:** [December 23, 2011, 3:09pm UTC](https://discussions.flightaware.com/t/problem-with-flight-tracker/12337/1 "2011-12-23T15:09:11Z")

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Whenever I try to track a flight, when I click on an airline in the dropbox, it does not register in the Airline, and if I enter the airline code and a flight number, it always tries to track the private flight. For example if I enter SWA and 3678, it always tries to track 3678. Is that a website issue or an issue with my broswer?

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**Author:** ![aaraya1516](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@aaraya1516](https://discussions.flightaware.com/u/aaraya1516)\
**Post date:** [December 23, 2011, 5:34pm UTC](https://discussions.flightaware.com/t/problem-with-flight-tracker/12337/2 "2011-12-23T17:34:25Z")

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> [@jncmoffat4](#):
>
> Whenever I try to track a flight, when I click on an airline in the dropbox, it does not register in the Airline, and if I enter the airline code and a flight number, it always tries to track the private flight. For example if I enter SWA and 3678, it always tries to track 3678. Is that a website issue or an issue with my broswer?

Could you give a little more information as to the problem?

1. What page are you on?
2. What box are you typing the information into?

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**Author:** ![drdisque](https://sea1.discourse-cdn.com/flex019/user_avatar/discussions.flightaware.com/drdisque/32/1556_2.png) [@drdisque](https://discussions.flightaware.com/u/drdisque)\
**Post date:** [December 23, 2011, 5:38pm UTC](https://discussions.flightaware.com/t/problem-with-flight-tracker/12337/3 "2011-12-23T17:38:40Z")

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if you know the ICAO code of the airline you can just put “SWA1234” in the Flight/Tail# field, rather than trying to put SWA into the airline field and Flight # in the flight # field. That’s more made for people who don’t know the ICAO code and have to look it up.

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**Author:** ![porterjet](https://sea1.discourse-cdn.com/flex019/user_avatar/discussions.flightaware.com/porterjet/32/73393_2.png) [@porterjet](https://discussions.flightaware.com/u/porterjet)\
**Post date:** [December 23, 2011, 6:41pm UTC](https://discussions.flightaware.com/t/problem-with-flight-tracker/12337/4 "2011-12-23T18:41:26Z")

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I tried swa3678 and swa 3678 in the top box and in the airline tracker swa 3678 and they all worked for me.