When I was at the first of 4 regionals I worked at over the years, we flew Jetstream 31s from STL. SPI is just a short 87nm trek. We had 12 daily departures at the time. This all equates to weight restricted aircraft with the possibility of 11 other flights to get the delayed baggage in on. Throw in we flew to another Springfield out of the same concourse outta STL just to for more occasional mishaps. Im saying this during the time when the crews were “happy” with their contract and not writing up the aircraft as they could’ve been and were during times of contractual dispute and negotiation.
We usually had 1 or 2 mishandled bags on average per flight, more in the evening thanks to the 3 week experience ramp crew in STL during the evening shift.
We had our share of pissed off pax. I was working bag claims with a freind of mine. My pax was pleasant, probably a FF so they knew the drill. Cleve on the other hand is being told how things are going to happen etc etc. He took it for a while, and all of a sudden he stopped typing and told the pax, “Two of us care where your bag is at, and one of us is losing interest”. Obviously not calling him a MFer but still opened the guy’s eyes abit.
I feel for the guy. Being a New York area resident, I can tell you that some people in the area think they can do whatever they please. (Assuming she was from NY). He worked the job for 28 years, hope he doesn’t lose his pension. If he is smart he’ll cash out on some talk show. What I don’t get is the beer. He looks more like a white wine kind of guy.
WHEN ARE THEY GOING TO TELL US WHO THE OFFENDING PAX IS! NOW THAT IS GOING TO BE GOOD! She got up while taxing to grab her bag, if she fell she would be the first one to sue.
The wife is a former DL “stewardess” (the term used in those days) - she always stated that flights to New York always seem to have far more than their share of obnoxious jerks (after adjusting for drunks, which were universal ). Oddly, flights FROM New York didn’t seem to have the number of idiots.