My SIL purchased his tickets for the family to come home for Christmas some 6 months ago. They are flying with a 2 month old and a 2 year old. Tickets were paid in full and confirmed. A month or so ago, the airline contacts him about the return flight, and they changed his flights on him to leave them with a 7.5 hour layover in Denver.
7.5 hours in BFE Adams County, Colorado with two tiny kids. There is no where near the airport, and nothing to do to keep these poor kids happy for 7.5 hours.
They gave their seats on the original flights to other customers and rescheduled his. WT??? The previously scheduled flights have absolutely NOT been cancelled. I just verified this fact. The jet was taxiing on the runway for take off just as I joined this forum.
How can this be legal?