Error "Your account has exceeded the allowed limit of you subscription"

Hi Team,

We experience a message “Your account has exceeded the allowed limit of your subscription” calling the flight xml API Key we have registered for. We do not receive any data anymore.
Our keys have been reactivated and there are no billing incident displayed on our account interface.

Here is our plan details :
image 048

It says that there is no Queries left but the last ones was on September 4th.

Can you help us please ? We can’t wait for the next tier.

Thanks

It came back to normal