I was to connect in ORD on United flight 5872 on 7/7/06 from flight 252 from Denver, which Flightaware Tracker notes arrived at 6:32 pm.
5872 was scheduled to depart at 7:35 pm. I was at the gate, boarding pass in hand, at 7:26 pm. The plane was GONE. In fact, after some time talking with the UAL gate employee, he printed me a standby ticket which noted the print time as 7:31 pm. However, Tracker and UAL reservations noted the departure time as 8:07 pm.
I was SOL since this was the last flight of the day, and had to pay for a hotel, food, etc.
I have a couple of questions:
First, are the airlines not obligated to depart as scheduled? If there are regulations regarding this, where might I find them?
Since there is a discrepancy between the record of departure time and the actual time the flight left, is it possible that the recorded time was when the plane actually lifted off? Or, should departure time mean when the plane leaves the gate?
I called for a UAL supervisor to assist me in getting another flight that evening, and none were available. Considering the standby ticket was for very early the next morning, and I was having to pay for a hotel and find food, etc., I asked the supervisor if I could take a later flight the next day. She told me there was not a problem with this, for me to just call the UAL reservation department and I could get a later flight at no additional cost. She even suggested that I check out Taste of Chicago, a festival sort of thing that was going on that evening. However, when I attempted to do so, the reservation agent would not issue me any sort of seat without charging me $125 per traveler.
I have been looking high and low, but can’t put my hands on where I wrote down the supervisor’s name. Is there any way for me to track down what UAL supervisor was responsible for this Terminal on this date?
This caused me significant expense and trouble. I realize I may have cut things too close as far as gate arrival time (obviously I did). However, I feel like this was a really cruddy thing that happened to me, that was within the airline’s control.
Any suggestions as to possible remedies most greatly appreciated.