I have a billing inquiry regarding our account and was directed to this forum. Our website in question could not pull any flight data from the flightxml api from roughly the end of December 2017 until July 16 2018 due to an expired credit card on file. However, I updated the payment method Monday and recieved a bill this week for activity from December through March 1 2018.
Seems awfully questionable that you would keep the API active and responding to requests but would not serve the data, resulting in an error message on the website, and still CHARGE ME for that. At the very least i would have expected someone to INFORM ME that even though the flight data was not actively being displayed, you were still billing my client.
Had I, or my client, been aware that you were charging us the entire time - when the website was not able to display any flight data from Flightaware, we would have had to shut off the api or would have responded differently. Would you please look at this closer and get back to me.
Please get back to me ASAP.