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 Post subject: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Tue May 09, 2017 7:06 am 
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SkyHighPi - FlightAware user avatar

Joined: Tue Mar 15, 2016 7:21 am
Posts: 4
Good evening,

Current Aircraft Reported Statistics for my site, SkyHighPi Site number 20427, show no aircraft for 7 May 2017. However, the Hourly Received reports indicate multiple reports and aircraft. Unable to locate any issue at this end.

https://flightaware.com/adsb/stats/user/SkyHighPi

Any indication on how this occured would be appreciated.

Regards,

SkyHighPi


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Tue May 09, 2017 11:02 am 
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simtra - FlightAware user avatar

Joined: Thu Dec 08, 2016 2:50 pm
Posts: 2
Same here. Looks like another data error.

It feels like this is becoming a recurring problem for some users. :(

https://flightaware.com/adsb/stats/user/simtra


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Wed May 10, 2017 8:12 am 
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FlightAware Staff
ericcarlson - FlightAware user avatar

Joined: Sun Jan 01, 2006 5:00 pm
Posts: 116
We've implemented additional logging on the stats processing system to diagnose this. We are digging into further this week.


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Thu May 11, 2017 12:41 am 
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SkyHighPi - FlightAware user avatar

Joined: Tue Mar 15, 2016 7:21 am
Posts: 4
Hi Simtra and Eric,

Eric, thanks for the follow up - looking forward to seeing the outcome of you investigations.

Simtra, looked at your stats and it replicates my experience - good to know I am not alone - thanks for posting.

Regards,

SkyHighPi


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Thu May 11, 2017 9:05 am 
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FlightAware Staff
ericcarlson - FlightAware user avatar

Joined: Sun Jan 01, 2006 5:00 pm
Posts: 116
We have a identified an edge case where the stats can get dropped inadvertently. Thanks for all of the reported examples. We are making some changes now to eliminate the bug. We will be testing internally to validate that this addresses the issue we see and then roll that out to production. I expect this will be addressed in production in the next few days. Thanks for your patience.


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Mon May 22, 2017 6:15 am 
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SkyHighPi - FlightAware user avatar

Joined: Tue Mar 15, 2016 7:21 am
Posts: 4
Eric,

Wondering how the testing is going - still notice 7 May is a lost day as mentioned in my original post.

Regards,

SkyHighPi


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Mon May 22, 2017 8:36 am 
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FlightAware Staff
ericcarlson - FlightAware user avatar

Joined: Sun Jan 01, 2006 5:00 pm
Posts: 116
This issue has been resolved on a go-forward basis. Please see the updates in this thread: post207063.html#p207063
At this time we are not planning to fill-in the missing historical holes because of the complexity involved in doing that and the risk of causing other problems. We apologize for the inconvenience and as noted on the other thread we believe this particular issue is resolved for future stats calculations.


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 Post subject: Re: Lost Day 7 May 2017 - SkyHighPi Site 20427
PostPosted: Fri May 26, 2017 4:05 pm 
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SkyHighPi - FlightAware user avatar

Joined: Tue Mar 15, 2016 7:21 am
Posts: 4
Eric,

Thanks. Will monitor post 207063.html#p207063 for any other instances/responses.

Regards,

SkyHighPi


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