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 Post subject: Holding Indefinitely on Step 1 of Flight Planning
PostPosted: Tue Nov 16, 2010 1:28 am 
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Joined: Sun Nov 14, 2010 11:00 am
Posts: 3
After filling out the Step 1 page of Flight Planning and clicking 'next', the box pops up saying "Please HOLD as published at FLIGHTAWARE" and "Expect further clearance in less than 60 seconds." The little airplane holding animation continues forever.

I have tried multiple browser sessions, multiple browsers (Chrome, IE), restarting my Win7 computer, changing all the info for the Flight Plan to various places around the US and made multiple attempts over the last three days. I have let the holding animation go for up to an hour. The only variable I have not been able to change is my current location: Qatar.

Has anyone else had this problem? Any ideas on what I can try? I sent an email to support, but they haven't gotten back to me, yet.


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 Post subject:
PostPosted: Tue Nov 16, 2010 10:34 am 
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mduell - FlightAware user avatar

Joined: Wed Jul 27, 2005 3:00 pm
Posts: 4715
Location: FAWHQ
Thanks for the post, we'll look into what was holding you up in our logs. No relation to your current location.


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 Post subject:
PostPosted: Fri Nov 19, 2010 4:10 pm 
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mduell - FlightAware user avatar

Joined: Wed Jul 27, 2005 3:00 pm
Posts: 4715
Location: FAWHQ
I don't see any errors for you.

Can you post the output of http://flightaware.com/fix ?


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 Post subject:
PostPosted: Fri Nov 19, 2010 9:24 pm 
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Joined: Sun Nov 14, 2010 11:00 am
Posts: 3
I'm not getting any errors...just constant "holding".

Your browser is Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/534.10 (KHTML, like Gecko) Chrome/8.0.552.200 Safari/534.10
You are not using a mobile device
You may be behind a proxy
- x_forwarded_for: 89.211.58.141
Your public IP address is 89.211.58.141
You are currently logged in.
Your username is eyeverve
Your user id is 800213
Your session id is <redacted>
You can accept cookies from FlightAware
You have successfully logged in to FlightAware with this machine and browser at least one time in the past.
You have never chosen a language (locale).
No default locale detected.
Your region is US US/en_US
Your javascript is working fine.
Time (zulu) is Saturday, 20-Nov-2010 02:17:10 GMT
Your account can view 4 months of flight history


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 Post subject:
PostPosted: Wed Dec 15, 2010 8:08 am 
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Joined: Sun Nov 14, 2010 11:00 am
Posts: 3
Okay, I'm back in the United States and have tried from multiple computers and multiple internet connections. No joy.

Same problem...holding forever. Could you please address this?


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 Post subject:
PostPosted: Wed Dec 15, 2010 10:46 am 
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mduell - FlightAware user avatar

Joined: Wed Jul 27, 2005 3:00 pm
Posts: 4715
Location: FAWHQ
Can you post or email me (username @ flightaware.com) the settings you're using? Origin, destination, aircraft, souls, etc.


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