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 Post subject: Bad experience at Kissimmee Jet Center at KISM
PostPosted: Sun Feb 12, 2017 2:12 pm 
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jifabrega - FlightAware user avatar

Joined: Thu Mar 22, 2012 5:41 pm
Posts: 2
I am from the Republic of Panama and visit the US very often. On Feb. 6 I arrived at KISM for a 5 days visit to Disney’s World.

I previously had contacted Kissimmee Jet Center (KJC) to arrange for them be the FBO I was going to use. Unfortunately my experience was a very bad one. Here are the issues that made my staying extremely unpleasant:
I was told by a KJC representative that they do not answer emails or faxes. Everything is handled via telephone. Therefore there is not written proof of anything, even if I had sent a fax asking for information.

I rented a car from Enterprise. I was told by KJC that since I had a foreign driver’s license I had to pay an extra charge. I was using, as I always do when renting carts, my Panamanian Driver’s License. This is the first time someone brings this charge to me. It caused me an extra charge of US$ 10.00 per day. This “policy” sounded very particular to me.

I told KJC that I wanted to decline the Damage Waiver, DW, insurance because my credit card covers it. I was not allowed to do so. It caused an extra charge of US$ 19.99 per day. The ADDITIONAL TERMS AND CONDITIONS, point 17, states that the purchase of the DW Insurance is not insurance and is not required to rent vehicle.

I have to mention that I was told that KJC was not going to rent me the car unless I accepted the extra charges mentioned above.

I am an AOPA Member and asked to get the discount I am entitled on car rentals. I was told by KJC that they do not honor the discounts provided to the AOPA Members on car rentals.

I was told that in order to refuel my aircraft I might have to wait 2 hours before the process could be started. I have no idea why this process should take so long. I have gone to other FBOs that are really busy and the refuel process is really fast.

You can ask yourself: Why did not you go somewhere else? The answer is simple. I was with my whole family, wife, kids, and daughter in law and my 1 and a half years’ old granddaughter and changing plans with this scenario is very difficult. The above mentioned points regarding KJC were very negative factors on what I thought would be the start of a marvelous trip.

My personal conclusion is that I will not use KJC ever and I share my negative experience with all the organizations I belong in order to save them of such bad experience.


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 Post subject: Re: Bad experience at Kissimmee Jet Center at KISM
PostPosted: Fri Mar 03, 2017 9:30 pm 
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FlightAware Member
N456TS - FlightAware user avatar

Joined: Sat Nov 08, 2014 11:58 pm
Posts: 494
Wow! I hope you put a review in their listing on Flightaware and Air-nav.


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 Post subject: Re: Bad experience at Kissimmee Jet Center at KISM
PostPosted: Sun Mar 05, 2017 2:07 pm 
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ffrcobra1 - FlightAware user avatar

Joined: Sat Apr 12, 2014 4:39 pm
Posts: 3
They don't answer emails??? Do they also only refuel planes with radial engines or turbo jets? They need to exit the Stone Age while there's still time.


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 Post subject: Re: Bad experience at Kissimmee Jet Center at KISM
PostPosted: Tue Apr 11, 2017 9:29 pm 
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courtor - FlightAware user avatar

Joined: Sun Dec 10, 2006 9:00 pm
Posts: 1
I have visited kism Jet Center numerous times in the past few years and never had a bad experience.With my last visit being this past January. Staff has always been pleasant and helpful. Car rental was effortless. I would definitely not judge this FBO by one bad review.


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