Piaware not linking to FA account

Piaware is up and running without issue on RPi, but the FA claim page is not detecting anything on my IP, and the manual login hasn’t worked either. Any suggestions as to what the problem could be?

Hi,

We will try our best to assist you with this issue. Please refer to your case #41788 on fogbugz.
Best regards,

Paul

I appreciate the reply, but the link you provided asks me for login credentials which I don’t have.