All times are UTC - 6 hours [ DST ]




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: Flighaware waste my flow data, is it correct ??
PostPosted: Sun Mar 05, 2017 4:51 am 
Offline
iw3hj - FlightAware user avatar

Joined: Wed Nov 23, 2016 2:56 pm
Posts: 3
wonderful, 4 months of statistics waste .... placed from 4,200 to over 10,000 for their negligence :(
with our free information they ask more then 89$/month for statistics consultation and do NOT spend 5 minutes to restore the data lost of their user. Do they deserve our data flow?


Top
 Profile  
 
 Post subject: Re: Flighaware waste my flow data, is it correct ??
PostPosted: Sun Mar 05, 2017 6:30 am 
Offline
FlightAware Staff
obj - FlightAware user avatar

Joined: Tue Sep 30, 2014 7:14 pm
Posts: 3350
I guess you had some sort of problem with your statistics, but your post doesn't really explain exactly what happened. Can you explain?
Have you contacted support about it? Mail adsbsupport@flightaware.com

Failing that, wait 30 days as the stats are based on a 30-day cycle.


Top
 Profile  
 
 Post subject: Re: Flightaware waste my flow data, is it correct ??
PostPosted: Sun Mar 05, 2017 11:49 am 
Offline
iw3hj - FlightAware user avatar

Joined: Wed Nov 23, 2016 2:56 pm
Posts: 3
What happened is very easy; I asked at the customer support if was possible to change my username without lost my history data (and position too) .... answer was positive but the result was terrible.
My old station is been a new station and my history data were cleaned, now I'm over the 10000 position
5 minutes of effort and my data history they could be restored ....

My question is :

with our free information Flightaware asks more then 89$/month for statistics consultation and do NOT spend 5 minutes to restore the data lost of their user. Do Flightaware deserve our data flow?


Top
 Profile  
 
 Post subject: Re: Flighaware waste my flow data, is it correct ??
PostPosted: Sun Mar 05, 2017 12:32 pm 
Offline
FlightAware Staff
obj - FlightAware user avatar

Joined: Tue Sep 30, 2014 7:14 pm
Posts: 3350
Have you asked support for help with recovering the statistics? The data is certainly still there. ("5 minutes" is underestimating it)

If you're not happy with feeding ADS-B data to FlightAware, there's no obligation to keep feeding - sorry that it didn't work out for you.


Top
 Profile  
 
 Post subject: Re: Flighaware waste my flow data, is it correct ??
PostPosted: Sun Mar 05, 2017 2:25 pm 
Offline
FlightAware Member
biekerc - FlightAware user avatar

Joined: Sat Jul 16, 2016 2:17 am
Posts: 51
Well, I guess I would be pretty disappointed, too. But after a month you should be back to your old position in the ranking.

Depending on the data structure, changing the user name might be more difficult than it sounds. Maybe they should have warned you that there might some problems. Apart from that, this might be a nice feature.

Well, you get a free business account as a return for feeding, the stats are an additional incentive. Intersting to see that in your case they seem to be the main (only?) incentive, so maybe this is an direction were FA might develop features in the future, e.g. like perfomances stats of the adsbreceiver project.


Top
 Profile  
 
 Post subject: Re: Flighaware waste my flow data, is it correct ??
PostPosted: Tue Mar 07, 2017 2:04 am 
Offline
iw3hj - FlightAware user avatar

Joined: Wed Nov 23, 2016 2:56 pm
Posts: 3
hi Biekerc, after your post I changed my opinion. Yesterday night I turn on my data flow to FlightAware.
Have a business account is out of my scope, I hope FA will develop new features soon.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 6 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: